Order Information

Placing An Order
Online ordering is available in the U.S. only. For orders from outside the United States, please call or email to place your order.
By Phone: call toll free (U.S. and Canada) 800-998-7765 or (worldwide) 818-908-5369
By Email: sales@photomed.net - When emailing, if you send us your complete shipping address as well as a list of the items you would like to purchase, we will get you a shipping quote/order total and let you know the payment options.

Payment Methods
PhotoMed accepts Discover, American Express, VISA and Mastercard credit cards. Your credit card is not charged until your order is ready for shipment. Please be sure to provide the correct billing address as our credit card processor requires the billing address in order to process your order. If your shipping address is different from your billing address, please provide a phone number for the shipping address.

Sales Tax
We are required to collect state sales tax for orders delivered in California. While we do not collect any tax on international orders, they may be subject to tax, duty and/or import fees (see International Order section below).

Backorders
We strive to keep most items in stock for immediate delivery (unless we specify that its available on Special Order basis only).

In the event that an item is out of stock or for any other reason it's unable to be shipped, we will notify you usually within one business day. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out to you. Your credit card will only be charged at the actual time of shipment. Due to high international shipping costs and taxes and duty fees, we cannot ship any order that includes backordered items. We will hold the order until all items are in stock and available to ship. Contact us if you wish to cancel or change these items.

Cancelling An Order
You can cancel your order provided it hasn't yet entered the shipping process (picked up and in the possession of the shipping company). If the item has entered the shipping process, it cannot be cancelled. To cancel an order, you must call us. However, you can return the item for a refund. (see return policy below). If the delivery is refused, the shipping and handling charges for both ways will be deducted from the credit.



International Orders (from outside of the United States)

We're sorry, but our online ordering is not currently available outside of the United States.

If you would like to place an order from outside of the United States, please use this link. This form will allow you to send us your complete shipping address and a list of the items you would like to purchase. We will get you a shipping quote/order total and let you know the payment options.

International shipments may be subject to import fees, duties and/or taxes, which are levied once a shipment reaches your country (in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier). These charges must be borne by the recipient. PhotoMed has no control over these charges and cannot predict what they might be.

Due to high International shipping costs and taxes and duty fees, we cannot ship any order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.

Please Note: If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.



Warranty

All products are covered by the manufacturer's USA warranty and are only covered in the USA. If a camera is shipped out of the USA and it needs repair within the warranty period, the camera will need to be returned to the USA in order to be repaired under warranty. Shipping to the USA and back to the customer are not costs that are included in the warranty.

Most items are covered by warranty for a period of one year. All repairs are handled by the manufacturer and they are the ones who determine if a repair is covered under warranty.

Demo / Used cameras that we may offer are covered under warranty by PhotoMed for a period of 90 days. Under this warranty, we may decide to have a product either repaired or replaced.

PhotoMed disclaims any liability for consequential or incidental damages, for breach of written or implied warranty of an item, including merchantability or fitness for a particular purpose. Our warranty provides specific legal rights, however, you may have additional rights, which vary from state to state. As some states do not allow the exclusion or limitation of incidental or consequential damages, the above limitation may not apply



Returns

Returning An Item
For the first 30 days of your purchase, you may return the merchandise for a full money back refund, excluding any shipping charges. No RMA number is required to return an item. All returns are subject to inspection.

Returned or exchanged products must be in brand-new, mint condition, and have all original manufacturers packaging, materials and accessories, including instruction booklets, packing inserts, and blank warranty cards.

Intraoral mirrors may not be returned if their packaging has been opened. Any "special order" item may not be returned unless defective and then it will be replaced.

Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.

Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.

Any items that were originally included at no charge with a returned item must also be returned or their cost will be deducted from any refund.

Please allow up to 5 business days after we receive the package for your return/exchange/refund to be processed.

Important note for international customers: Please mark the item as "VENDOR RETURN" to avoid incoming duties and customs. If there are incoming duties or customs fees on an international return, these will be deducted from any refund.

Ship the package back freight prepaid, to:
PhotoMed - Attn: Returns
14141 Covello St. #7C
Van Nuys, CA 91405



Shipping

Shipping Charges
Shipping charges are not included in our pricing. Please place your order in the "Shopping Cart" to view shipping charges.

Orders are shipped Monday through Friday except on holidays when we are closed. Orders placed after hours on Friday and during the weekend will be processed and shipped on the following business day. Please take this into account when placing orders with expedited shipping.

For time sensitive orders, (i.e., UPS expedited shipments), we recommend that you call and verify that your order has been received and that there is time to process and ship your order.

Delivery Requirements
An adult signature is required for most UPS shipments upon receipt. Someone 21 or older must be at the address to receive the package and sign for it. Packages cannot be rerouted or picked up from UPS.

Damaged or Missing Items Upon Delivery
Damaged in delivery: If you've found damage to the package or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with carrier. Please don't return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.

Missing items: All missing item claims must be reported within 5 business days of delivery, contact us to report a missing item from your shipment.



Typographical, Illustration and Price Errors

We work very hard to make sure that the information shown on this website is accurate. PhotoMed is not responsible for typographical or pictorial errors, and product specifications may change without notice. All items offered for sale are subject to availability. We make every effort to provide you with an error-free web site. However,
in the event there is a misprint, we reserve the right to correct copy or pricing to reflect the actual current status.